In all my trips around the globe I have never experienced the comfort hospitality and the quality of the service anywhere on all the 5 continents I have visited. I am an international traveller who stays at 5 star hotels. We watched numerous people offer the security money and / or sneak in and upon questing them about it we were treated very rudely and were eventually told by security that we had to leave or they would have us “thrown out”.Īfter spending such a large amount of money to try to make New Year’s Eve special I’m sure you can understand my disappointment in the way that you treat your guests and can’t imagine how a facility like yours can treat guests in this manner and still r We stood in line for about a half hour to see if there was any way they could make an exception and let us attend. Upon arriving at the lobby area around 10:30pm we were told that we could not come in if I did not have a reservation and that the hotel staff that I had talked to at check-in “didn’t know what they were talking about”. Upon checking in, I asked multiple members of your staff about any arrangements that would be needed to attend the lobby party (as I understood it was a different format this year) and they assured me that as a hotel guest I was free to enjoy the music and bar area at any time. I was a guest at your hotel over New Year’s Eve (12/31/17) and wanted to express my extreme disappointment with your personnel and the treatment my guests and I received.Īfter attending the NYE lobby event at your hotel for the past couple of years (which was fantastic) I decided to stay at the property this year and reserved suite #7134 for a couple of nights.
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